Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Celestiq Insights (OPC) Private Limited ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our corporate website (celestiqinsights.com) and utilize our proprietary platforms, including VoteMyThought, UnlimitedQuiz, MSME Vyapari ERP, and CalculateSmartly (collectively, the "Services").

We are committed to protecting your personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA) of India. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

Account Data: Name, email address, phone number, and business details (e.g., GSTIN for MSME Vyapari users) provided during registration.
Transaction Data: Subscription records, billing address, and payment status (we do not store full credit card numbers or UPI PINs; payments are processed via secure gateways like PhonePe).
Usage Data: Polling votes, quiz scores, and interaction metrics on our public platforms.
Technical Data: IP addresses, browser types, device identifiers, and log data collected automatically when accessing our servers.

3. How We Use Your Information

We use the collected information for the following business and operational purposes:

To provide, maintain, and improve our Services.
To process payments and manage your subscriptions or enterprise accounts.
To verify identities and prevent fraud, unauthorized access, or illegal activity.
To send administrative communications, such as security alerts, invoice receipts, and policy updates.
To analyze aggregated platform usage to improve performance and user experience.

Celestiq Insights operates strictly as an independent product studio. We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We may share your data only under the following circumstances:

Service Providers: We share data with trusted vendors (e.g., cloud hosting, payment processors) who assist us in operating our platforms under strict confidentiality agreements.
Legal Compliance: We may disclose information if required to do so by law, or in response to a valid request from law enforcement or government authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset.

5. Data Security & Storage

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, or destruction. Data is encrypted in transit using SSL/TLS protocols and stored on secure cloud infrastructure. However, no electronic transmission or storage system is entirely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our websites use cookies, web beacons, and similar tracking technologies to enhance user experience, remember your preferences, and analyze site traffic. You can control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platforms.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

Access and request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your account and associated personal data, subject to legal and accounting retention requirements.
Opt-out of promotional communications at any time.

8. Children's Privacy

While platforms like UnlimitedQuiz may be used by younger audiences, we do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you believe a child has provided us with personal data, please contact us immediately.

9. Contact & Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Grievance Officer: Dipika Yadav
Email: support@celestiqinsights.com
Registered Address: B7-Maple, Regency Pinnacle Heights, Bangalore-560077, India
Entity: Celestiq Insights (OPC) Private Limited