Refund & Cancellation
Understanding our billing processes, subscription cancellations, and refund eligibility for Celestiq Insights products.
1. General Refund Policy
Celestiq Insights (OPC) Private Limited strives to provide transparent pricing and high-quality software. Because our platforms (such as VoteMyThought and CalculateSmartly) are largely free-to-use, and our premium B2B platforms offer comprehensive documentation or trials, all payments made for subscriptions, digital goods, and software licenses are generally non-refundable unless specifically mandated by Indian law or outlined in the sections below.
2. MSME Vyapari (B2B Software)
MSME Vyapari ERP is a commercial B2B operating system. Subscriptions are billed on a prepaid basis (e.g., monthly, quarterly, or annually).
- No Prorated Refunds: We do not provide prorated refunds for mid-billing cycle cancellations. If you cancel your subscription, you will retain access to the software until the end of your current paid billing period.
- Technical Failures: In the rare event of a prolonged, catastrophic technical failure on our end that prevents you from accessing the software for more than 7 consecutive days, you may be eligible for a prorated credit toward future billing, granted at our sole discretion.
3. Subscription Cancellation
You may cancel your recurring subscription at any time through your account billing dashboard or by contacting our support team. To avoid being charged for the next billing cycle, you must submit your cancellation request at least 48 hours before your next renewal date.
4. Exceptions & Chargebacks
We may issue a refund as an exception in cases involving:
- Proven unauthorized/fraudulent transactions (where the bank confirms the card was stolen or compromised).
- Duplicate billing errors caused by our payment gateway.
Fraudulent Chargebacks: If you initiate a chargeback with your bank or credit card provider without first attempting to resolve the billing issue with our support team, we reserve the right to immediately suspend your account and dispute the chargeback with evidence of your usage.
5. Contact for Disputes
If you believe you were incorrectly charged or wish to request an exception, please contact our billing department immediately:
- Email: support@celestiqinsights.com
- Response Time: We aim to acknowledge and investigate all billing inquiries within 48 hours.
- Registered Address: B7-Maple, Regency Pinnacle Heights, Bangalore-560077, India